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National and State Office Positions

Systems Analyst

Job no: 510029
Work type: Full time
Location: Melbourne - CBD & Inner Suburbs
Categories: IT

The Sussan Group comprises iconic Australian brands Sussan, Sportsgirl and Suzanne Grae and operates 460 stores across Australia and online globally.

We currently have a great opportunity for a Systems Analyst to join us at Head Office based in Cremorne.

As part of our IT team, you will work closely with stakeholders across our Group and focus on developing and implementing innovative application solutions for all areas of our business.

You will be providing technical knowledge and experience across all application support, analysis and delivery and with a drive for process improvement and providing first class customer service.

Key responsibilities will include:

  • Providing primarily second level functional and technical support to users
  • Facilitating subsequent levels of support end to end
  • Analyse and resolve assigned incidents and problems
  • Document and analyse new business requirements
  • Work with internal and external stakeholders to design appropriate solutions
  • Work with IT vendors to develop and deliver
  • Test and/or work with other team members to ensure solutions are tested
  • Contribute to continually improving IT operational processes and procedures
  • Provide training for existing and new systems to existing and new users as required
  • Develop current training content and delivery methods as required
  • Develop strong relationships with all internal stakeholders across the business and IT to ensure a high level of support is provided

The successful candidate must have:

  • Relevant tertiary qualification in IT (preferred)
  • Retail Business Knowledge and Retail Systems experience 
  • Microsoft Office suite skills Technical
  • Software development experience in Microsoft .NET/C++
  • Knowledge of how relational databases work
  • (SQL) and IT Service Management (ITIL)
  • Relationship building Skills
  • Customer Service focus
  • Effective communication skills
  • Knowledge of Aptos applications (preferred) 
  • Python & Powershell (desirable)

Above all else, we are looking for a passionate, driven and energetic individual who loves to build strong relationships and contribute toward a team culture. 

We offer a fantastic product discount and free on site parking within a creative and dynamic work environment. Apply Today!

Advertised: AUS Eastern Standard Time
Applications close:

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